Cart
No products in the cart.
1. General Information & Commitment
SneakerNess is committed to providing our customers with a transparent, fast, and reliable shipping experience. All orders undergo a quality and authenticity check prior to shipment.
- Unavailable Items: In the rare event an item becomes unavailable after purchase, we will contact you immediately to confirm if you wish to wait for a restock or receive a full refund.
2. Shipping Costs
We are pleased to offer FREE SHIPPING on ALL orders, with no minimum purchase requirement, to all countries we serve.
3. Delivery Times
Delivery times consist of the Processing Time (Handling) and the Shipping Time (Transit).
| Stage | Timeframe | Notes |
| Order Processing / Handling Time | 1 – 4 Days (Mon-Sat) | The time required to process, quality check, and pack your order before the carrier picks it up. |
| Shipping Time / Transit Time | 5 – 10 Days (Mon-Sat) | The time required from the moment of shipment until delivery to your address. This timeframe applies to all service regions. |
| TOTAL DELIVERY TIME | 6 – 14 Days (Mon-Sat) | (Handling Time + Transit Time) from the date the order is placed. |
- Note: Delivery times are estimates and may be affected by public holidays, customs checks, or severe weather conditions.
4. Tracking and Address Changes
- Tracking Notification: Once your order has shipped, you will receive an email confirmation with the tracking number and a direct link to the courier’s website to monitor your shipment’s progress.
- Address Changes: We can only accept changes to the delivery address before the order has shipped. Please contact Customer Support immediately for assistance.
5. Duties and Taxes (Import Fees) – DDP Policy
All prices displayed on our website are FINAL and include Sales Tax (VAT), as well as all applicable Import Duties and Taxes.
There will be absolutely no additional duties, taxes, or customs fees charged upon delivery. Your order is shipped on a Delivery Duty Paid (DDP) basis, ensuring the price you pay at checkout is the total cost.
6. Parcel Insurance
All SneakerNess shipments are fully insured against loss or damage, up to the total value of your order.
- If you receive a package that appears damaged, please refuse the delivery and notify our Customer Support team immediately.
- If you discover damage after receiving your parcel, please contact us within 48 hours of delivery.